I haven't received an order confirmation — what should I do?Updated 14 days ago

Order confirmations land in your inbox within a few minutes of placing your order. If you can't find yours:

• Check your spam/junk and promotions folders — confirmation emails sometimes get filtered there.
• Double-check the email address you used at checkout (a typo will send the email to the wrong place).
• If you used Apple Pay, PayPal or guest checkout, the confirmation may have gone to the email linked to that account.

If you've checked all of the above and still nothing, email [email protected] with your full name, delivery postcode and approximate order time, and we'll find your order and resend the confirmation.