Orders & Delivery

Where is my order?

You can track your order using the link in your shipping confirmation email, it's sent the moment your parcel leaves our warehouse. Once dispatched, most UK orders arrive within 2–3 working days via Evri or Royal Mail. Still can't find it? See our ar

How long does UK delivery take?

UK delivery takes 2–3 working days from dispatch. Orders placed before 2pm Mon–Fri ship the same day. Need to track a specific order? See: Where is my order?

Can I change or cancel my order?

Yes — but only if it hasn't been dispatched yet. We pack fast, so reach out within 1 hour of ordering. Email [email protected] with your order number and what you'd like changed (address, flavour swap, cancel). Managing a subscription? See: How d

My order hasn't arrived — what now?

If your tracking shows delivered but you don't have it, check with neighbours and your safe place first — couriers occasionally mark parcels early. If it's still missing after 48 hours, email [email protected] with your order number and we'll sor

How much does shipping cost?

Shipping costs depend on what you've ordered. UK mainland:. We currently ship to UK mainland only. If you're based outside the UK mainland, email [email protected] and we'll do our best to arrange a one-off shipment. You'll see the exact shipping

What should I do if my tracking hasn't updated?

Tracking delays can be frustrating — sorry about that! Most tracking numbers update within 1–2 working days of dispatch. What to do:. If your tracking still hasn't updated after 2 working days, email [email protected] with your order number and w

I received the wrong flavour — what should I do?

If we've sent you the wrong flavour, we're really sorry — we'll fix it fast. To help us sort it quickly, please email [email protected] with:. Once we've confirmed the mix-up, we'll ship the correct flavour out at no cost — usually within 1 worki

My order is missing an item — what should I do?

If something's missing from your delivery, please get in touch as soon as you've opened the box so we can sort it. Email [email protected] within 7 days of delivery with:. We'll either ship the missing item to you free of charge or refund it — yo

My order is delayed or hasn't been shipped yet — what now?

We pack and ship fast — most UK orders go out the same day if placed before 2pm Mon–Fri, and arrive within 2–3 working days. If your order is taking longer than expected:. Still waiting after 5 working days from your order? Email [email protected]

I haven't received an order confirmation — what should I do?

Order confirmations land in your inbox within a few minutes of placing your order. If you can't find yours:. If you've checked all of the above and still nothing, email [email protected] with your full name, delivery postcode and approximate orde

Do you ship outside the UK?

Right now we ship across the UK as our main delivery area. We're working on expanding internationally — sign up to our newsletter at eleatcereal.com to be the first to know. If you live outside our standard delivery area and would like to order, emai

Which payment methods do you accept?

We accept all major payment methods at checkout, so you can pay however suits you best:. All payments are processed securely via Shopify Payments and we never see or store your card details.

Do you have sample packs or starter bundles?

Yes — the easiest way to try ELEAT for the first time is with one of our starter bundles. They're built to give you a proper taste of the range without committing to a full pouch of every flavour. Best options to start:. Browse all bundles at eleatce

My order says delivered but I haven't received it — what should I do?

Sorry to hear that — let's get this sorted. Tracking that says "delivered" but no parcel in hand is almost always one of a few things, and we have a clear process to follow. Open the tracking link in your shipping confirmation email. Couriers usually