My order hasn't arrived — what now?Updated 14 days ago

If your tracking shows delivered but you don't have it, check with neighbours and your safe place first — couriers occasionally mark parcels early.

If it's still missing after 48 hours, email [email protected] with your order number and we'll sort it. We don't leave customers hanging.

• Late but moving? Allow up to 5 working days before we class it as lost
• Marked delivered but missing? Contact us within 7 days
• Wrong address entered? Let us know ASAP

Damaged on arrival instead? See: What if my product arrived damaged?