Returns & Issues
What's your returns policy?
Because we sell food, we can't accept returns of opened or unsealed products for hygiene reasons. But if anything's wrong, we'll always make it right. Email [email protected] within 30 days of delivery.
My ELEAT arrived damaged — what do I do?
Email [email protected] within 7 days with your order number and a photo, and we'll refund or replace immediately. We've got your back.
What if I don't like the flavour?
We back every order with a Taste Guarantee — if you don't love your first ELEAT, we'll refund it. Just email [email protected] within 30 days of receiving your first order with your feedback. Risk-free first try. We're confident you'll love it.
Do you offer refunds or exchanges?
Because we sell food, we can't accept returns of opened or unsealed products for hygiene reasons. But we'll always make it right if something's gone wrong. Refunds & exchanges:. We currently ship to UK mainland only — there shouldn't be any non-UK re
I bought ELEAT from Amazon or Holland & Barrett — how do I return it?
If you bought ELEAT from a third-party retailer (Amazon, Holland & Barrett, or any other shop), the return needs to be arranged directly with them — they manage their own orders, returns and refunds. What to do:. If your issue is with the product its
How long does a refund take to appear?
Once we've approved your refund, we'll process it back to your original payment method straight away. Typical timing:. The exact time depends on your bank or payment provider — we don't have any control over how quickly they release the money on thei
Our 30-day Taste Guarantee — how it works
We genuinely want every ELEAT customer to love their breakfast — that's why every first-time order is covered by our 30-day Taste Guarantee. Here's how it works:. • Available on first orders only — placed directly through eleatcereal.com. • You have