Subscriptions
How does the ELEAT subscription work?
Subscribe, save 20% on every order, and get your ELEAT delivered automatically — skip, swap or cancel anytime. No lock-ins. You choose the products, the frequency (every 4, 6 or 8 weeks), and we ship it free to your door. Loved by 5,000+ UK customers
How do I skip, pause or cancel my subscription?
Log into your account, head to Manage Subscription, and you'll see options to skip, pause, swap or cancel — all self-serve. We use Skio, so changes save instantly. No emails needed. No lock-ins, ever. Need help? Email eleatcereal.com">hello@eleatcere
When will I be charged for my subscription?
Your card is charged on the renewal date shown in your account — usually the same day of the month/cycle as your first order. You'll get a reminder email 3 days before every charge so there are no surprises. Need to push the date? See: How do I skip,
Can I change flavours in my subscription?
Yes — swap flavours, add new products or remove items anytime via your account, up to 24 hours before your next order. Flexible, no fees. Just log in and tweak.
How do I update my payment method?
You can update your card details at any time from your account portal — it takes about 30 seconds. How to update your payment method:. 1. Log in to your account at eleatcereal.com. 2. Click "Manage Subscription". 3. Go to the "Payment" section. 4. Cl
How do I update my delivery address?
You can change your delivery address any time from your account — just make sure to do it before your next order is processed. How to update your delivery address:. 1. Log in at eleatcereal.com. 2. Click "Manage Subscription". 3. Go to "Shipping Addr
I got an order I didn't sign up for — what do I do?
If you got an order you weren't expecting, you most likely have an active subscription. Don't worry — we can sort it. Most surprise orders happen because:. What to do:. 1. Log in at eleatcereal.com to check your subscription status. 2. Click "Manage
How will I know when my next subscription order is arriving?
You'll always know what's coming and when:. • Anytime in between, you can log in to your account at eleatcereal.com and click "Manage Subscription" to see your next billing date and order contents. Need to skip, swap a flavour or change frequency? Do
Can I add a one-off product to my next subscription order?
Yes — you can add a one-off product to your next subscription delivery so it ships in the same box. How to do it:. 1. Log in to your account at eleatcereal.com. 2. Go to "Manage Subscription". 3. Find your next upcoming order. 4. Add the one-off prod
Can I get my next subscription order sooner?
Run out a little earlier than expected? No problem — you've got two easy options to bring your next order forward. 1. Order now (fastest). This pulls your next subscription order forward to be processed and shipped as soon as possible. • Log in to yo
Can I resume a cancelled subscription?
Welcome back! 👋 Yes — you can reactivate a cancelled subscription at any time, and it only takes a minute. How to resume your subscription:. 1. Log in to your account at eleatcereal.com. 2. Go to "Manage Subscription". 3. Look under "Inactive subscr
What happens if my subscription payment fails?
Don't worry — a failed payment doesn't mean you've lost your subscription, and we won't bombard you with chasers. Here's exactly what happens. If your card is declined on renewal day, our system will automatically retry the payment a few times over t